A regional bare-metal operator running two hydro-powered facilities in northern Europe, with quarter-rack and half-rack colocation available alongside rented dedicated machines. Nordhalle builds every server to order rather than stocking inventory, publishes per-facility PUE figures, and offers cross-connects to customer-owned gear in the same hall. Support is in-house, in English and Swedish, during extended European business hours.
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Quality is not the problem here. Every box has been exactly what we asked for and the ECC reporting is properly wired into their monitoring. The problem is that "built to order" means eleven days on our last order, and that was after a quoted seven. If you can plan capacity a fortnight ahead this is fine. If you cannot, look somewhere with stock inventory.
We moved our EU workloads here after a procurement requirement around renewable power. Expected to compromise on something and mostly didnt. Latency to Stockholm, Oslo and Frankfurt is excellent, the machines were built to the component list we specified including a specific HBA we needed, and their engineers pushed back on one of our choices with an actual technical reason. Uptime has been essentially perfect. Delivery took eight days, which is the honest downside.
Small thing that matters enormously: when I described a suspected memory issue with the mcelog output attached, the first reply engaged with the actual output rather than sending me a link to a knowledge base article. Replacement DIMM went in the next morning. They are only really staffed during European hours though, so my colleagues in Singapore find them slow.
Started with three rented machines, then took a quarter rack in the same hall and cross-connected to them. Being able to grow into owning your own gear without a migration is worth a lot and almost nobody offers it at this size. Remote hands are competent and they actually send photos of the work. The panel is dated but functional.
Our traffic is 70% North American and we learned the hard way that two Nordic facilities cannot fix that. Transatlantic latency was consistently around 100ms and no amount of caching made the interactive parts feel right. They were upfront about this before we signed, I just didnt listen. Also had one build arrive with the wrong RAID controller which took four days to sort out. Good company, wrong geography for us.
Quality is not the problem here. Every box has been exactly what we asked for and the ECC reporting is properly wired into their monitoring. The problem is that "built to order" means eleven days on our last order, and that was after a quoted seven. If you can plan capacity a fortnight ahead this is fine. If you cannot, look somewhere with stock inventory.
We moved our EU workloads here after a procurement requirement around renewable power. Expected to compromise on something and mostly didnt. Latency to Stockholm, Oslo and Frankfurt is excellent, the machines were built to the component list we specified including a specific HBA we needed, and their engineers pushed back on one of our choices with an actual technical reason. Uptime has been essentially perfect. Delivery took eight days, which is the honest downside.
Small thing that matters enormously: when I described a suspected memory issue with the mcelog output attached, the first reply engaged with the actual output rather than sending me a link to a knowledge base article. Replacement DIMM went in the next morning. They are only really staffed during European hours though, so my colleagues in Singapore find them slow.
Started with three rented machines, then took a quarter rack in the same hall and cross-connected to them. Being able to grow into owning your own gear without a migration is worth a lot and almost nobody offers it at this size. Remote hands are competent and they actually send photos of the work. The panel is dated but functional.
Our traffic is 70% North American and we learned the hard way that two Nordic facilities cannot fix that. Transatlantic latency was consistently around 100ms and no amount of caching made the interactive parts feel right. They were upfront about this before we signed, I just didnt listen. Also had one build arrive with the wrong RAID controller which took four days to sort out. Good company, wrong geography for us.