A fully managed KVM VPS service where the monthly fee buys sysadmin time as much as hardware: OS and kernel patching, monitored and test-restored backups, stack tuning, and optional cPanel or Plesk. Migrations are scoped and performed by their engineers rather than by you. Pricing sits roughly three to four times unmanaged market rates, and onboarding is a human process rather than a checkout button.
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They moved 14 sites, two Node apps and a Postgres database over a weekend, tested everything on a staging IP first and gave us a rollback window. Total user-visible downtime was about six minutes while DNS caught up. I've done this migration myself before and it was worth every penny not to do it again.
Raised a ticket about intermittent 502s at 11pm on a Sunday and had a named engineer on it in twelve minutes. It turned out to be php-fpm pool exhaustion under a crawler burst; they tuned it, explained exactly what they changed and added it to our runbook. That isn't support, that's a sysadmin on retainer.
We pay around 240 a month for roughly what 60 buys unmanaged. In exchange: kernel patching handled, backups actually test-restored every month with a report, and I have not personally thought about a security update in over a year. For a company with no ops hire, that's the cheaper option, not the dearer one.
Fair warning to anyone comparing on the plan page: there is no instant provisioning here. You fill in a scoping form, someone phones you, and our server appeared three working days later configured exactly as specified. Excellent outcome. Completely useless if you need a box this afternoon.
Root is available on request, but they will push back hard on anything outside their supported stack. I wanted a custom-compiled nginx with a third-party module and it became a three-ticket negotiation ending in a support carve-out document. Completely understandable from their side, still frustrating from mine.
They moved 14 sites, two Node apps and a Postgres database over a weekend, tested everything on a staging IP first and gave us a rollback window. Total user-visible downtime was about six minutes while DNS caught up. I've done this migration myself before and it was worth every penny not to do it again.
Raised a ticket about intermittent 502s at 11pm on a Sunday and had a named engineer on it in twelve minutes. It turned out to be php-fpm pool exhaustion under a crawler burst; they tuned it, explained exactly what they changed and added it to our runbook. That isn't support, that's a sysadmin on retainer.
We pay around 240 a month for roughly what 60 buys unmanaged. In exchange: kernel patching handled, backups actually test-restored every month with a report, and I have not personally thought about a security update in over a year. For a company with no ops hire, that's the cheaper option, not the dearer one.
Fair warning to anyone comparing on the plan page: there is no instant provisioning here. You fill in a scoping form, someone phones you, and our server appeared three working days later configured exactly as specified. Excellent outcome. Completely useless if you need a box this afternoon.
Root is available on request, but they will push back hard on anything outside their supported stack. I wanted a custom-compiled nginx with a third-party module and it became a three-ticket negotiation ending in a support carve-out document. Completely understandable from their side, still frustrating from mine.